Cookies

How We Use Cookies

We use cookies and similar technologies to improve your experience when using our website. Cookies help us to:

  • Remember your preferences and settings.
  • Personalise content based on your interests.
  • Improve the performance and functionality of our website.
  • Analyse how visitors use our website.
  • Recognise you when you return.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and prevent some features from working correctly.

For more information about cookies and how to manage them, visit All About Cookies.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features such as security, network management and account access. Our website cannot operate effectively without these cookies.

Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information about website traffic, pages visited and user interactions. This information helps us improve our services and website performance.

Preference Cookies

These cookies remember choices you make, such as language preferences or region settings, to provide a more personalised experience.

Social Media Cookies

These cookies enable content sharing through social media platforms and may be set by third-party providers such as Facebook, Instagram, LinkedIn or X (formerly Twitter).

Advertising Cookies

Where applicable, advertising cookies help ensure that any advertisements you see are relevant to your interests. They may be set by us or by third-party advertising partners.

Third-Party Cookies

Some cookies on our website may be placed by trusted third-party service providers. These providers may use cookies to deliver services such as website analytics, embedded content, advertising and social media functionality.

We do not control these third-party cookies. For further information, please refer to the relevant third party's privacy and cookie policies.

You can learn more about online advertising choices through Your Online Choices.

Privacy Policy

Where We Store Your Information

Your personal information may be stored and processed within the United Kingdom or, where necessary, in other countries where our service providers operate.

Whenever personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.

Whilst we take reasonable steps to protect your personal information, transmission of information over the internet is not completely secure. Any transmission is at your own risk. Once we receive your information, we use appropriate technical and organisational measures to safeguard it.

How We Process Your Information

We process personal information to:

  • Provide products and services you request.
  • Process payments and manage transactions.
  • Communicate with you regarding enquiries, appointments or purchases.
  • Improve our website and customer experience.
  • Comply with legal and regulatory requirements.
  • Prevent fraud and protect the security of our website and users.

All personal information is stored on secure systems and accessed only by authorised personnel and service providers who require the information to perform their duties.

Marketing Communications

Where you have provided consent, we may send you information about products, services, offers or updates that may be of interest to you.

You can withdraw your consent or unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email.
  • Contacting us using the details provided on our website.

Disclosure of Information

We may share your personal information:

  • With companies within our group where necessary to provide our services.
  • With trusted service providers who support our business operations.
  • If required by law, regulation or legal process.
  • In connection with a business sale, merger or acquisition.
  • To protect our rights, customers, staff or the public.

We will never sell your personal information to third parties.

Your Rights

Under UK data protection legislation, you have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request erasure of your personal information in certain circumstances.
  • Restrict or object to processing in certain situations.
  • Request transfer of your information to another provider where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

For more information, visit the https://ico.org.uk.

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy and Cookie Policy or how we process your personal information, please contact us using the contact details provided on our website.

Terms and Conditions of Sale

Introduction

These Terms and Conditions apply to purchases made through our website. By placing an order, you agree to be bound by these Terms and Conditions.

We reserve the right to amend these Terms from time to time. Any changes will not affect orders already placed and accepted.

Placing Orders

When placing an order, you will have the opportunity to review and amend any details before submitting payment.

All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

Once your order is accepted, we will send an order confirmation email. A legally binding contract is formed when this confirmation is issued.

Prices and Payment

  • All prices are shown in Pounds Sterling (£).
  • VAT will be shown where applicable.
  • Delivery charges, where applicable, will be displayed during checkout.
  • Payment must be received in full before goods or services are supplied.
  • If a pricing error occurs, we reserve the right to cancel or amend the order before acceptance.

Delivery

We will make every reasonable effort to deliver goods within the estimated delivery times provided.

Delivery dates are estimates only and are not guaranteed.

Risk in goods passes to you upon delivery.

Cancellations and Refunds

Consumers have the right to cancel eligible purchases within 14 days of receiving goods, in accordance with the Consumer Contracts Regulations 2013.

Certain products may be excluded from cancellation rights, including:

  • Personalised or bespoke products.
  • Perishable goods.
  • Sealed products opened after delivery where hygiene or health protection applies.
  • Digital content once downloading or streaming has begun.

Refunds will normally be processed using the same payment method used to make the purchase.

Faulty Goods

If goods are faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015.

Limitation of Liability

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot be excluded under applicable law.

Subject to the above, we shall not be liable for indirect, consequential or business losses.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection legislation provides otherwise.

Contact Information

For any questions regarding these Terms and Conditions, please contact us via the contact details published on our website.